by Samit Sarkar

Some Call of Duty: Advanced Warfare players on PlayStation 4 are having trouble playing the game, and accordiing to Sony, these issues may be related to downloading it from the PlayStation Store ahead of launch.

Sony set the PS4 preload live last week, allowing Advanced Warfare pre-order customers to download the game so they’d be ready to play it at midnight on Nov. 3, the launch time for the “Day Zero Edition.”

According to a page on the PlayStation Knowledge Center, there’s a simple fix for players who preloaded Advanced Warfare and are experiencing problems with the game. They just have to delete the preloaded files from their PS4 and re-download everything. By the way, Advanced Warfare is listed on the PlayStation Store as weighing in at 39.3 GB.

Sony’s support site also advises players to “ensure you download all available updates for Call of Duty: Advanced Warfare and your system is running the latest system software.” There’s a chance that the aforementioned problems are related to PS4 system software update 2.0, which Sony released last week — and which has caused a host of issues, both with the console itself and individual games like the Evolve Big Alpha.

We’ve reached out to Activision and Sony for more details, and will update this article with any information we receive.

Update: Some people are running into an online issue on the Xbox One, according to the Xbox One support page.

“Are you running into issues using the 14-day Xbox Live Gold trial you received with the Call of Duty: Advanced Warfare bundle? We’re hard at work trying to get this fixed right now. Thanks for your patience while we work and feel free to check back here in 30 minutes for an update.”

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